FAQ
PRESALES FAQS
What is the recommended rider height?
The recommended bike height for the rider is 5’2’’ to 6’4’’
Is there an age requirement to ride the bikes?
Yes, we require that riders are at least 16 years of age.
Yes, we require that riders are at least 16 years of age.
Yes, we will happily give you a test drive, just let us know and we will see what we can do.
Do you have bikes available?
Do you have a warranty?
Our e-bikes have a 2 year warranty that covers all components on our e-bikes except wear and tear items such as brakes, tubes and tires.
How do I replace a part?
Simply give us a call, email or form message and we get back to you ASAP.
What kind of battery is in the bike?
Our e-bikes contain a 48V 20AH Samsung/LG Lithium-ion Battery with a 5000mAh single cell capacity.
How much does the bike weigh?
Our bikes weigh between 78 and 89 lbs.
Do the bikes have gears?
What kind of motor do the bikes have?
Do the bikes have throttle and pedal assist?
Yes our bikes have twist throttle and pedal assist.
EBIKE FAQS
What is the Standover Height of the bike?
What is the recommended tire pressure?
The recommended tire pressure is 28 psi.
How do I turn on/off the power assist?
After turning on the LED screen by holding down the M/Power button, Tap the (-) sign to remove power assist or tap the (+) to turn it back on.
Why isn't my bike turning on?
Make sure the key is in the ON position.
What is the Top Speed of the 750W bike?
How long does the battery last for on a full charge?
What is the charge time of the battery?
The battery takes 4-6 hours to charge.
How do you turn on the headlight?
How do I turn on Walk Assist?
Hold the (-) button on display, until walking figure appears on display screen.
What is the tire size?
Depending on the bike, the tire size is between 20 inchs or 26 inchs diameter.
What brakes do the bikes use?
The bike is installed with disc brakes, front and rear.
What kind of display screen do the bikes have?
The bikes have a LED screen display.